Returns & Exchanges
At Zulay Kitchen, we stand behind the quality of our kitchenware with a 100% Satisfaction Guarantee. If you are not completely happy with your purchase, you can return your items within 30 days for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
Once your return request is approved, we will email you a prepaid shipping label to print and attach to your return package.
Pack Your Items
Securely place the unused kitchen tools in their original packaging to ensure they arrive back at our warehouse in perfect condition.
Receive Your Refund
After we receive and inspect your returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing